View reviews from jiri & beata

American Car Rental

, Feb 27, 2009

When they screw up, you pay!

This rental company had us come to the island relying on their emails assuring us of a pick up date/time & location.
But, upon arrival their location was closed for the day and we had to take a $40 taxi to our hotel and had our first day without a car.
The company manager refused to acknowledge their mistake even after we presented a paper proving to him the agreed time & location of pick up, obviously, just to avoid reimbursing us for the taxi we had no choice but to pay (followed by a phone hang up, how professional!).
I would discourage anyone from relying on American Car Rental Aruba - you may end up without a car and paying much higher prices when you are stuck somewhere as you will have no other options.

221 out of 453 people found this review helpfull